Tube Snake Boogie

This title was absconded from the timeless power trio ZZ Top. As always this has nothing to do with them, it's all about ME! I am in the process of customizing a truck that is a bare-bones model. I'm installing power door locks. I'm installing a kit that I purchased over the internet. I worked as a mopbile electronics installer in the late 1980's thru 1995, so I'm not a newbie in this process. The Brand that I bought was Viper. In the warranty information it asked a bunch of questions, and like most of these polls, they required a lot of stretching to answer truthfully. The instructions were a bit vague so I went online to try their tech support line...it exists only for authorized dealers.
Having discovered that fact, I tried the customer support line, which gave a listing of autorized dealers to go to for help. Way To Step Up To The Plate Viper Guys! None of this was any help to me. The reason I chose this brand was simply because it was all that was offered in my price range. In the past I avoided this particular manufacturer because I hadn't heard anything good about them. I hadn't heard anything bad either, I simply hadn't heard anything, which tells me a lot. They don't suck, but they also aren't hot stuff. In the process of seeking a way to answer the questions I have, I checked-out some on-line forums to get solutions to technical problems. They cost money, something that I don't have an abundance of. So the weather in New York is getting chilly, I've got my truck half pulled apart, I need to get it assembled to do things like...grocery shopping and the manufacturer won't stand behind their products. In the future  I won't go near Viper products even if they're the only company that makes what I need. I don't feel like getting Tube-Snaked again!